Insurance and protection (Guests)
Overview
The insurance for each rented vehicle is managed directly by the vehicle owner (the host). Hulk Cars does not provide insurance but facilitates the rental process between guests and vehicle owners. The protection plan covers financial liability for damages caused to the host's vehicle and associated services (e.g., roadside assistance). The guest's liability for damages to the host's vehicle is not insurance but an agreement between the guest and Hulk Cars.
Important Terms
- Guest: Refers to the primary guest indicated in the reservation as well as any additional drivers verified by Hulk Cars.
- Property Damage: Any damage caused to the vehicle, including damages to mechanical components or interior equipment.
- Associated Fees: Includes estimation fees, storage fees, towing fees, repair or replacement costs.
- Vehicle: The vehicle reserved during the rental period.
Liability Insurance
The liability insurance applicable to the rental is provided by the vehicle owner. This policy protects against any legal liability for damages caused to third-party property, subject to the conditions set by the host's insurance.
Financial Responsibility for Property Damage to the Vehicle
The financial responsibility for damages caused to the vehicle during the rental is determined by the agreement between the guest and the vehicle owner.
- Guest Responsibilities: The primary guest is responsible for returning the vehicle in the same condition as it was at pickup. Any property damage or theft of the vehicle incurs financial responsibility for the guest.
- Mechanical or Interior Damage: Financial responsibility for these damages is determined by the vehicle owner. The guest is encouraged to take photos before and after the rental to protect against potential damage claims.
Vehicle Theft
In case of theft of the vehicle during the rental period, the guest must immediately file a report with the authorities and inform both the host and Hulk Rent. The host must also file a report as the vehicle owner. This procedure is essential to validate the claim and proceed with the necessary steps with insurance.
Rentals via Hulk Connect Box
For rentals made via our Hulk Connect box, photos of the vehicle can only be taken live during the pickup and return stages. This ensures that the guest cannot use old photos to hide any potential damage to the vehicle. These photos are essential to guarantee clear and current proof of the vehicle's condition before and after the rental.
Additionally, the vehicle can only be opened after the photo and document verification stage, such as ID card and driver’s license, via the Hulk Rent app. This process ensures that the guest is properly verified before being able to access the vehicle.
Insurance Conditions
Each host has their own insurance policy. You can inquire about the conditions directly with the host and/or in the vehicle description. Insurance costs are generally included in the daily rental price. Additionally, hosts may require a security deposit for their vehicle, which typically covers the deductible costs of the vehicle.
Cleaning Fees
If the condition of the vehicle upon return differs from its condition at the start of the rental, cleaning fees may be applied by the host. These fees range from €20 to €50 depending on the state of the vehicle.
Fuel and Consumables
- Guest Responsibility: Fuel, as well as all consumables (oil, AdBlue, etc.), are the responsibility of the guest.
- Vehicle Return: The guest must return the vehicle with the same fuel level as at pickup. If the vehicle is returned with less fuel, additional charges will apply based on the difference.
Driver’s License Verification
The guest's driver’s license must be verified before and after each rental during the key handover. If the key handover is done remotely via our Hulk Connect box, the Hulk Rent app automatically handles the verification.
Important Points
- Credit Card Coverage: Do not assume that your credit card provides the same coverage as when renting a vehicle from a traditional rental agency.
- Violation of Terms: Any violation of Hulk Cars' terms of use results in the cancellation of the contractual limitation of liability, requiring the guest to bear all repair costs.
