Insurance and protection (Host)
Overview
The insurance for each rented vehicle is managed directly by the vehicle owner (the host). Hulk Cars does not provide insurance but facilitates the rental process between guests and vehicle owners. The protection plan covers financial liability for damages caused to the host's vehicle and associated services (e.g., roadside assistance). The guest's liability for damages to the host's vehicle is not insurance but an agreement between the guest and Hulk Cars.
Important Terms
- Host: Refers to the owner of the vehicle being rented.
- Property Damage: Any damage caused to the vehicle, including damages to mechanical components or interior equipment.
- Associated Fees: Includes estimation fees, storage fees, towing fees, repair or replacement costs.
- Vehicle: The vehicle reserved during the rental period.
Liability Insurance
The liability insurance applicable to the rental is provided by the vehicle owner (the host). This policy protects the host against any legal liability for damages caused to third-party property, subject to the conditions set by the host's insurance.
Financial Responsibility for Property Damage to the Vehicle
The financial responsibility for damages caused to the vehicle during the rental is determined by the agreement between the guest and the host.
- Host's Responsibilities: The host is responsible for ensuring the vehicle is in good condition and ready to be rented. The host must also ensure the vehicle is covered by an appropriate insurance policy.
- Guest's Responsibilities: The guest is responsible for returning the vehicle in the same condition as it was received. Any property damage or theft of the vehicle incurs financial responsibility for the guest.
- Mechanical or Interior Damage: Financial responsibility for these damages is determined by the host. Guests are encouraged to take photos before and after the rental to protect against potential damage claims.
Insurance Conditions
Each host has their own insurance policy. You can inquire about the conditions directly with the host and/or in the vehicle description. Insurance costs are generally included in the daily rental price. Additionally, hosts may require a security deposit for their vehicle, which typically covers the vehicle’s deductible costs.
Cleaning Fees
If the condition of the vehicle upon return differs from its condition at the start of the rental, cleaning fees may be applied by the host. These fees range from €20 to €50 depending on the state of the vehicle.
Fuel and Consumables
- Host's Responsibility: The host may specify a minimum fuel level to be returned with the vehicle.
- Guest's Responsibility: Fuel, as well as all consumables (oil, AdBlue, etc.), are the responsibility of the guest.
- Vehicle Return: The guest must return the vehicle with the same fuel level as at pickup. If the vehicle is returned with less fuel, additional charges will apply based on the difference.
Vehicle Theft
In case of theft of the vehicle during the rental period, the guest must immediately file a police report and inform both the host and Hulk Rent. The host must also file a report as the vehicle owner. This procedure is essential to validate the claim and proceed with the necessary steps with the insurance.
Rental via Hulk Connect Box
For rentals made via our Hulk Connect box, vehicle photos can only be taken live during the vehicle pickup and return. This ensures that the guest cannot use old photos to conceal any potential damage to the vehicle. These photos are essential to confirm the condition of the vehicle before and after the rental.
Additionally, the vehicle can only be unlocked after verifying photos and documents (ID card, driving license, etc.) through the Hulk Rent app. This process ensures the guest is properly verified before accessing the vehicle.
Driving License Verification
The guest's driving license must be verified before and after each rental during the key handover. If the key handover is done remotely via our Hulk Connect box, the Hulk Rent app automatically handles this verification.
Important Points
- Security Deposit: Hosts may require a security deposit to cover any potential damages, which is typically used to cover the vehicle’s deductible costs in case of a claim.
- Violation of Terms: Any violation of Hulk Cars' terms of use will result in the cancellation of the contractual limitation of liability, requiring the guest to bear all repair costs.
